Education & Training

Telephone Techniques & Customer Care will give your organization the competitive edge and ensure success in today's fast paced environment where advances in telecommunications are changing the way we do business. 

 Telephone Techniques & Customer Care

1-day Seminar/Workshop

Our dynamic programme will motivate participants and provide them with practical skills to:

 Use the telephone as the most powerful, customer service tool

♦ Meet the challenge of winning and keeping customers

♦ Deliver Customer Care with confidence, enthusiasm and professionalism

♦ Deals with queries and deliver speedy, effective service

♦ Handle complaints and diffuse anger

♦ Deliver speedy, effective service

Our seminar/workshop includes interactive sessions, lectures, audio-visual presentations and role play which will equip participants with practical, measurable skills which can be applied immediately within the context of your respective work environments. Participants will receive written as well as practical exercises and relevant handouts and work books. On successful completion of the programme, all participants will also receive a certificate of participation.

To view the full programme of this course click here...

For further information please call Tel (876) 929-4632/926-1854; Email careers2000@cwjamaica.com
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October 2018
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