Jobs And Careers - Education & Training

TRAINING SERVICES THAT MOTIVATE, EMPOWER AND YIELD SUCCESSFUL PERFORMANCE. 

 

Specializes in training that MOTIVATES, BUILDS SELF AWARENESS and SELF ESTEEM and facilitates the development of essential, social, interpersonal and people management skills empowering employees and individuals to realize their full potential and attain successful work performance.

Since 1987, hundreds of employees, graduates, individuals and organizations have responded positively to the dynamic impact of our training programmes and have validated their relevance and quality.

Participants enjoying lively interactions at HKA's Training Centre

CUSTOM DESIGN TRAINING

Designs, co-ordinates and presents programmes to meet the needs of a wide range of customers and organizations.

Offering a range of stimulating/interactive programmes HKA offers a range of programmes which employ stimulating lectures, lively discussions and role play to create interactive seminars and workshops that involve participants in an exciting learning process.

RANGE OF STIMULATING SEMINARS

Offers a range of successful seminars/workshops, which all include brochures, designed with text and workshop exercises to stimulate thorough assessment and ensure assimilation and internalization of the learning process.

1. FACING THE CHALLENGE OF CHANGE - 2 days seminar/ workshop how to bounce back from redundancy or plan for retirement and job changes.

2. SELLING SUCCESS 1 day seminar/ workshop How to successfully win customers, motivate them to buy, build relationships and gain a competitive edge.

3. WORKING TO WIN - 2 days seminar/ workshop for developing self motivation, confidence and successful customer relations and communication skills, inclusive of sessions in stress management and training in assertiveness versus aggressiveness.

4. TELEPHONE TECHNIQUES & CUSTOMER CARE 1 day seminar/workshop for developing the self assurance and enthusiasm to work effectively on the front line.  Training in effective techniques in telephone communications and customer relations to win and keep customers satisfied.

5. TELEPHONE TECHNIQUES & TELEMARKETING STRATEGIES 2 days seminar/workshop - developing participants skills in telephone sales and marketing, to win customers on-line who are looking for fast, efficient service, people who are trained to apply excellent customer service and sales skills, to help customers buy and make choices, to employ problem solving and decision making skills, handle dissatisfied and angry customers,  present products and services with confidence and knowledge, handle objections and close sales successfully.

6. HOW TO RISE TO THE CHALLENGE OF SUCCESS & BUILD LEADERSHIP & SUPERVISORY SKILLS 2 days seminar/workshop - Developing leadership and supervisory skills.

7. MAXIMIZING YOUR FULL POTENTIAL FOR SUCCESS - 1 day seminar/workshop -  Harnessing life and work skills managing time and personal resources for maximum results.

8. DEVELOPING A PROFESSIONAL IMAGE, CONFIDENCE & POISE - 1 day seminar/workshop - Building self-esteem, confidence and social skills, enhancing professional image through grooming, deportment and office decorum.

9. SPEAK YOUR WAY TO SUCCESS 1 day seminar/workshop - Public speaking skills for leadership and career development.

10. ENRICHING RETIREMENT 1day seminar/workshop - A programme specially designed to assist persons planning for  retirement

11. GETTING THE MOST FROM YOUR JOB 1 day seminar An orientation programme for new entrants to the workplace or individuals or students requiring exposure to essential work attitudes, ethics and self-management skills.

12. STRESS MANAGEMENT 1day seminar

13. TIME MANAGEMENT 1 day seminar

14. CAREER PLANNING & DEVELOPMENT 1 day seminar - We also provide career workshops and seminars which assist people in planning and making career decisions and help employers and individuals to re-orient themselves in keeping up with changes, as well as, human resource challenges and trends.

15. GENDER WORKSHOPS Designed and presented to sensitized, employers, managers, supervisors, human resource practitioners, as well as men and women in the work place in general on important gender issues that impact on harmonious working relationships, as well as fair and just practices for creating equal employment opportunities and equity for both men and women.

Training topics include: 

  • A global perspective on gender and development
  • Assessing and creating gender policies for equity and equal opportunity at the workplace
  • Dealing with sexual harassment both by males and females
  • Preparing women for visible leadership roles
  • Breaking through the glass ceiling
  • Creating the frame work for women to participate in leadership and decision making

CAREER GUIDANCE

Our career services were developed out of our innovative response to the needs, which we identified among working adults and young people for career information, guidance and training.

Our range of career services includes:

  • Counseling and guidance for choosing a career, changing jobs, handling job related problems or redundancy and reorientation in keeping with changes and trends.
  • Interview training via mock interviews to assist persons in preparing themselves for the interviews to assist persons in preparing themselves for the interview process.
  • Career compatibility assessment, evaluations and tests.
  • Professional resume and writing service to help individuals to respond to job applications and market themselves effectively.
  • Information and guidance for accessing training and/or scholarships.

Our career training and information centre offers an approachable, intimate environment where working adults, graduates, students or persons re-entering the job market can meet on a one-to-one basis with the counselors for advice and guidance or can research and explore information in our library.

TOPICS INCLUDE:

  • BUILDING CAREER SKILLS
  • DEVELOPING LIFE SKILLS/SELF EMPOWERMENT
  • MANAGING CAREER OPPORTUNITIES AND CHANGES
  • DEVELOPING SKILLS AND STRATEGIES FOR THE NEW WORK ORDER
  • EXPLORING ENTREPRENEURIAL OPTIONS/CREATING YOUR OWN JOB
  • STEPS FOR CHOOSING AND SELECTING A COMPATIBLE CAREER
  • BASIC JOB ENTRY SKILLS
  • BALANCING CAREER AND FAMILY
  • PLANNING FURTHER EDUCATION
  • DEVELOPING PROFESSIONAL PRESENTATION SKILLS
  • INTERVIEWING TECHNIQUES/RESUME WRITING
  • MENTORING
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